What Is Support Coordination?

Support Coordination is a specialised service within the National Disability Insurance Scheme (NDIS) that helps participants understand, implement, and make the most of their NDIS plan. A Support Coordinator works alongside you to build your capacity, connect you with the right supports, and ensure your funded services align with your goals.

Whether you’re new to the NDIS or looking to strengthen your independence, Support Coordination can make navigating the system simpler, clearer, and more empowering.

1. Understand Your NDIS Plan

Your NDIS plan can feel overwhelming at first. A Support Coordinator explains your funding categories, what each budget can be used for, and how to maximise the supports available.

2. Connect You With the Right Providers

They help you find service providers—such as therapists, support workers, housing services, community programs, and more—based on your needs, goals, and preferences.

3. Build Your Capacity and Independence

Support Coordinators encourage skill-building, helping you learn to manage your plan, make decisions confidently, and become more independent over time.

4. Coordinate Multiple Supports

They ensure all your supports work together smoothly. This includes communicating with providers, organising services, and resolving any issues that arise.

5. Assist With Plan Reviews

Support Coordinators help you prepare for your NDIS plan review by gathering reports, discussing goals, and ensuring you receive the right level of funding for your needs.

6. Help You Navigate Challenges

If something changes—such as living circumstances, health needs, or service availability—they guide you through the process and help you adapt your supports.

There are three levels of Support Coordination funded under the NDIS:

1. Support Connection

Helps you connect with providers and understand your plan, usually for people needing minimal assistance.

2. Coordination of Supports

A higher level of coordination to help manage services, build capacity, and ensure your supports work well together.

3. Specialist Support Coordination

For participants with complex needs, requiring a qualified specialist (such as a social worker or psychologist) to manage challenges and ensure stable support.

✔ Navigate the NDIS With Confidence

A Support Coordinator simplifies the system and makes it easier to understand your rights, choices, and opportunities.

✔ Maximise Your NDIS Funding

They help you get the most value out of your budgets and avoid under- or overspending.

✔ More Choice and Control

Support Coordination empowers you to choose providers who truly suit your goals, preferences, and culture.

✔ Improved Independence and Life Skills

By building capacity, you learn to manage your supports, make informed decisions, and take greater control of your plan.

✔ Stronger, More Effective Supports

You receive guidance to build a support team that works together efficiently to achieve your goals.

✔ Reduced Stress and Better Organisation

From managing appointments to resolving challenges, a Support Coordinator helps streamline your support network.

Support Coordination is not automatically included in every NDIS plan—it must be funded under Capacity Building supports. Participants may receive funding based on factors such as:

• Living situation
• Level of disability
• Need for assistance navigating services
• Complexity of support needs
• Goals relating to independence or community participation

If it’s not currently in your plan, you can request it at your plan review.

Support Coordination ensures your NDIS plan is not just a document—but a practical, tailored roadmap you can use to improve your daily life. With the right support, participants experience better outcomes, stronger community connections, and greater confidence navigating their NDIS journey.

• Clear communication and honest guidance
• A personalised approach tailored to your unique goals
• Coordinators who actually listen
• Practical solutions that create real change
• A team invested in your success, not your billable hours

We're here to guide you every step of the way. We’ll help you understand your plan, connect with the right supports, and build the confidence to take control of your goals.